Refund Policy

Last updated: November 10, 2025

Overview

This Refund Policy outlines the terms and conditions for cancellations and refunds for White Pages Pro services. By placing an order with us, you agree to the terms outlined in this policy.

We understand that circumstances may change, and we strive to provide fair and transparent refund terms while ensuring the sustainability of our services.

Refund Timeline

Before Work Begins

Full Refund (100%)

Complete refund of service fees, minus any processing fees (typically 2-3%).

  • Processing time: 1-3 business days
  • Refund method: Original payment method
  • No questions asked
Work In Progress (0-50% Complete)

Partial Refund (50%)

Half refund of service fees, minus processing fees.

  • Processing time: 2-5 business days
  • Reason: Work already completed
  • Alternative: Complete the project
Work Complete (50%+ Complete)

No Refund (0%)

No refund available as work is substantially complete.

  • Work delivered and completed
  • Client has received value
  • Revision requests available instead

Refund Process

How to Request a Refund

  1. Submit Request: Contact us via Telegram at @viktorianechaevaa with your order details
  2. Include Information: Order details, reason for cancellation, and payment information
  3. Processing: We will review your request within 24 hours
  4. Confirmation: You will receive confirmation via Telegram with refund details
  5. Payment: Refund will be processed within the specified timeline

Required Information

  • Order details and project description
  • Payment transaction ID or wallet address
  • Reason for cancellation (optional but helpful)
  • Preferred refund method
  • Contact information for confirmation

Special Circumstances

Quality Issues

If you are not satisfied with the quality of our work, we offer:

  • Unlimited revisions until satisfaction (within 30 days)
  • Complete project restart if necessary
  • Refund consideration for severe quality issues
  • Alternative designer assignment

Free Replacement Policy

We provide 1 free replacement if your white page gets banned on first traffic without any conversions:

  • Must be requested within 30 days of delivery
  • Client must provide proof of traffic and ban
  • Replacement subject to same quality standards
  • One replacement per original order

Technical Issues

For technical problems with delivered work:

  • Free technical support and fixes
  • Compatibility issues resolved at no cost
  • Hosting and setup assistance provided
  • Refund consideration for unfixable issues

Processing Details

Refund Methods

  • Crypto: Refunded to original crypto wallet (1-3 business days)
  • Other Methods: Contact us for specific timelines

Processing Fees

The following fees may be deducted from refunds:

  • Payment processing fees: 2-3% of original amount
  • Administrative fees: $5 for processing
  • Currency conversion fees: If applicable
  • Network fees: For crypto transactions

Timeline Expectations

  • Request acknowledgment: Within 24 hours
  • Review and approval: 1-2 business days
  • Refund processing: 1-5 business days
  • Network processing: Additional 1-3 business days

Non-Refundable Items

The following items are generally non-refundable:

  • Processing fees and administrative charges
  • Completed and delivered work
  • Work that has been approved by client
  • Rush delivery fees (if work has started)
  • Additional revisions beyond the included one
  • Third-party services or licenses

Revision vs Refund

When to Request Revisions

Instead of a refund, consider requesting revisions for:

  • Design changes or improvements
  • Content modifications
  • Color scheme adjustments
  • Layout modifications
  • Feature additions

Revision Process

  • 1 free revision included with each project
  • Additional revisions: $5 each
  • Major changes may require additional fees
  • Revision requests must be specific and clear

Disputes and Appeals

Refund Disputes

If you disagree with our refund decision:

  1. Contact us via Telegram at @viktorianechaevaa
  2. Provide additional documentation or explanation
  3. We will review within 2 business days
  4. Final decision will be communicated via Telegram

Appeals Process

  • Appeals must be submitted within 14 days
  • Include all relevant documentation
  • State specific reasons for the appeal
  • Appeal decisions are final

Prevention Measures

To avoid the need for refunds, we recommend:

Clear Communication

  • Provide detailed project requirements
  • Share examples of preferred designs
  • Specify target audience and goals
  • Communicate any special requirements

Review Process

  • Review initial concepts carefully
  • Provide specific feedback
  • Approve designs before final implementation
  • Test functionality before going live

Policy Updates

We reserve the right to update this Refund Policy at any time. Changes will be:

  • Posted on our website
  • Communicated to active clients
  • Effective immediately unless otherwise specified
  • Applied to new orders only

Existing orders will be governed by the policy in effect at the time of order, unless the new policy is more favorable to the client.

Contact Information

For refund-related inquiries and requests:

Telegram: @viktorianechaevaa
Email: [email protected]
Phone: